OSI’s philosophy is to provide each patient with the care needed to progress toward their expected outcomes, manage their care in the most cost effective and efficient manner, and educate them on how to safely manage their condition. We expect our staff to pay attention to detail, go out of the way to satisfy our customers, do the right thing, and treat everyone with the utmost respect and compassion.

We are a customer intimate organization and go out of our way to accomodate people. We want all our patients to feel a strong loyalty to OSI because of the service and convenience we provide them. Our therapists must deliver outstanding clinical care and all staff must provide exceptional customer service. Although we do not require each therapist to develop a specialty, we do expect all to develop a clinical expertise in treating musculoskeletal conditons. This will allow our staff to provide cost effective care and help our patients understand how to manage their condition. We are committed to developing our staff through continuing education, residency and career track program.