7 Most Frequently Asked Questions At OSI Physical Therapy

Here are some of the frequently asked questions (FAQ’s) that we hear at the front desk at OSI. I thought I’d share them with you if you’re considering making an appointment or are scheduled to see us.

1)  Q: I made my appointment, now what?

A:  You will be receiving a reminder call telling you your suggested arrival time, information regarding Dr. orders, any co pay you may have, and patient forms that have been emailed to you to complete before your appointment.

2)  Q: What should I wear?

A:  Wearing comfortable loose clothing and tennis shoes are suggested. A tshirt or tank top is recommended, especially for arm and shoulder conditions.

3)  Q: How long will my appointment take?

A: Your initial Evaluation will take 45-60 minutes. Follow-up appointments are 30-45 minutes depending on your treatment.

4)  Q: Do all therapists treat all body parts and conditions?

A: Yes but some of our therapists specialize in specific conditions. Ask the intake

staff when making your appointment.

5)  Q: How much will my treatment cost, will my insurance pay and how much will I have to pay out of my pocket?

A:  It depends on your insurance plan, deductibles and co-pays. We have several payment options available upon request.

6)  Q: How many times will I have to come to therapy?

A: Your Therapist and/or Doctor will determine the number of visits specific to your case. Your therapist will discuss your Plan of Care with you on your first visit.

7)  Q: Do I need Doctor orders or a referral?

A: That depends on your insurance policy but most do not. The customer service number on the back of your insurance card is a good resource for information regarding your policy.

Let us know what we can do to help make your visits as easy and stress free as possible!

– Roni