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The OSI Philosophy
OSI’s philosophy is to provide each patient with the care needed to progress toward their expected outcomes, manage their care in the most cost effective and efficient manner, and educate them on how to safely manage their condition. We expect our staff to pay attention to detail, go out of the way to satisfy our customers, do the right thing, and treat everyone with the utmost respect and compassion. Our philosophy centers around four areas:
- Fostering a culture of service
- Engaging patients through coaching and motivation
- Informing our patients
- Providing professional and personal development of our staff
We are a customer intimate organization and go out of our way to accomodate people. We want all our patients to feel a strong loyalty to OSI because of the service and convenience we provide them. Our therapists must deliver outstanding clinical care and all staff must provide exceptional customer service. Although we do not require each therapist to develop a specialty, we do expect all to develop a clinical expertise in treating musculoskeletal conditons. This will allow our staff to provide cost effective care and help our patients understand how to manage their condition. We are committed to developing our staff through continuing education, residency and career track program.
A Culture of Service
At OSI, there’s nothing more important than fully serving our customers. Serving you means helping you maintain a positive outlook, keep active and stay healthy. Which means whether you need rehab after an injury or surgery, are suffering from pain and mobility problems, want to improve your performance in a sport, or simply want to keep doing the things you love to do, OSI is committed to helping you achieve your goals. 100%
This mindset enables OSI to address your situation with all the resources and skill we can bring to the table, including referring you to specialists, surgeons or other professionals if necessary to resolve your particular issue.
Engaging Our Patients
OSI’s philosophy of ‘Active Care’ means you’re involved. We help fix yourself. We’ll help you set your own goals. While there are treatments that only your therapist can provide, we’ll engage you in exercise and activities that serve to help you accomplish your therapy goals.
In addition, OSI incorporates ‘Active Care’ into our physical therapy regime. While our treatment may initially involve passive treatment in which therapists manipulate the affected area, we want to engage our patients in their treatment to help them accomplish their goals. Our experienced therapists will show you what you need to do to help you reach your goals.
Informing Our Patients
We work to educate you about your condition and its causes. We help you understand your therapy so you understand exactly why what we do for you and what you do for yourself affects the healing process and overall outcome. By being involved and contributing to the rehabilitation process personally, patients experience faster recovery and can get back to a full life sooner.
Investing In the Personal and Professional Development of Our Staff
Finally, to ensure our staff are providing the best service and the most advanced treatment possible, OSI constantly invests in their continued education. We have established a mentoring and career development program and we fund continuing education coursework for our therapy and fitness staff. OSI also provides its entire staff with internal programs designed for the personal and professional development of its entire staff.